SureStay Plus Hotel by Best Western St Marys Cumberland

The staff was super friendly and sweet. We showed up earlier than expected and they were able to get us into our room with only a short delay. The beds were super comfy and easy to access. The pool was great, though cold (not their fault) and I liked that it was screened in though some of the pollen did fall through. The little garden area was super cute and we even had a little Easter magic for our daughter since we were there Easter morning. The breakfast was good but would have liked a few more options however they did switch up the protein each day and how they prepared the eggs.

I cannot say enough nice things about this hotel. I was embarrassed to even go in as I have been out working on my truck for a week In a town hard hit by hurricane with no fuel or electricity. When I arrived I was treated with genuine kindness. It is very seldom, in my experience, that people are so kind and hospitable to somebody who looks as rough as I looked. I can't say enough good things about the blonde-headed lady from California who checked me in. She was a real sweetheart and deserving of acknowledgment. Thank you. I highly suggest this hotel to anybody coming through. It was clean, the breakfast was good, and the staff was friendly and welcoming.

The General manager assisted with some misunderstandings we had with the prior employees. They were giving me invalid information and the General Manager seemed to be on edge and aggravated until I explained the entire situation to her. Once we got a clear understanding, she worked out the situation and helped me make it right Much thanks to her I know her job can be hard.

great breakfast selection, good variety, 4-hour window, 6 a.m. to a.m. comfortable computer room, quiet space, 2 computer stations, free printing, excellent staff, very friendly and courteous, could not get them to stop calling me "sir" (very respectful staff)

We had an amazing time! Me and my husband came down for a friends wedding and stayed here for a night. The room was clean and comfortable, the staff at the front desk were amazing. The only down side was the bathroom shower didn't have a plastic shower liner so it did make the floor get wet. Other than that I would 10/10 recommend!